product support / warranty

PRODUCT SUPPORT Exclusively for MSV customers!

Thank you for choosing Matthews Specialty Vehicles. We are honored to be your trusted partner in bringing your specialty vehicle vision to life. Your decision to work with Matthews means you've invested in quality, innovation, and expert craftsmanship. We value your business and look forward to supporting you long after delivery through our dedicated Product Support Team.

Each Matthews Specialty Vehicle is built to the highest standards in the industry, using premium components designed for reliability and performance. If you have any questions about your specialty vehicle—rest assured, help is just a phone call away. Our Product Support Team is here not only to assist with warranty-related matters, but also to provide ongoing support, including operator training, maintenance guidance, and access to technical documentation.

Matthews Specialty Vehicles should be your first call for all things related to your specialty vehicle. Our Product Support Team will serve as your primary resource—addressing concerns, identifying appropriate service and maintenance procedures and vendors, and determining which warranties apply to specific components. We’re committed to delivering fast, accurate, and efficient resolutions to ensure your vehicle stays mission-ready and operating at its best.

PRODUCT SUPPORT contact information:

EMAIL: CUSTOMERCARE@MSVEHICLES.COM

PHONE: 336.790.5509

HOURS: MON-FRI 8 AM-5 PM (EST)